Customer Service
Do you offer a catalog?
Yes we do! While all of our products are listed directly on our website, we also have catalogs available. By following the link below you can request a digital copy or a hard copy to be mailed to you. If you request a mailed copy, you can expect...
Is international shipping available and will there be customs fees?
Yes we sure do. If you can not locate your country during check out, please e-mail [email protected] or use our Live Chat System for more details.
Who is eligible to become an Glowshift ambassador or receive sponsorship?
Thank you for your interest in a sponsorship with GlowShift Gauges!. What we're looking for with our partnerships are individuals who are actively creating content around their vehicles. Whether that's producing videos for their YouTube channel or...
What do I need to know to become an authorized Glowshift dealer?
GlowShift Gauges, LLC is always accepting qualified automotive retailers and distributors to join our Domestic and International reseller program. GlowShift Gauges is an innovative gauge company providing the highest quality gauges at affordable...
I've received my tracking information but when I try to track my order, no information is available. What is the problem?
Your tracking number will not return any information until the package has been processed at the local shipping center. Which usually takes between 12-24 hours. If your tracking number does not work during this time frame, please try again later.
What payment options can I use when checking out?
We accept Visa, MasterCard, American Express and all other major credit cards. We also accept PayPal, Affirm, Apple & Google Pay.
How much will shipping cost?
We ship for FREE if your order is over $50.00 and you are located in the contiguous United States. Orders under $50.00 ship for $6.99 in the contiguous United States. If you are located in Hawaii, Alaska, Puerto Rico or outside the contiguous...
Can I pick up my order from your location?
Yes! However, we have a few rules. You are able to pick up prepaid orders from our West Berlin location. We do not currently have a showroom, and our system is set up for Credit Card purchases only. Please give us a call to place your order with...
When will my order ship and how long will it take?
If you have placed your order by 3PM EST, your product will be packaged and shipped same day. If you have placed your order after 3PM EST, your product will be packaged and shipped the following business day. The length of time for delivery varies...
How long will it take my order to arrive?
All orders are shipped out the same day if placed by 3 PM EST. Our warehouse is located in South Jersey. Transit times for orders once they have shipped from our warehouse in New Jersey can vary depending on your location and the shipping method...
Do you offer discounts and how do I apply them to my order?
Yes, we offer discount codes and promotions throughout the year. The best way to stay updated is by signing up for our email list. As a thank-you, new subscribers will receive 5% off their first order, and email members are often the first to hear ab
Will I be charged Sales Tax on my order?
Well, that depends! If your order is shipping to an address in New Jersey or any other state which requires us to collect sales tax, local sales tax will be automatically calculated during check out. To obtain estimated sales tax, please use the...
What is the warranty policy on your products?
We offer a 1-Year Non-Transferable Warranty on all of our products which will cover any manufacturer defects. A copy of our warranty policy can be found here on our website.
How long will it take to receive my refund?
Once your RMA has been received and checked in you will receive an email letting you know we will be issuing you a refund. Refunds are issued within 24 business hours. It can take up for 7 business days for the refund to reflect in your account...
How do I set up a return or exchange?
In order to return your order, you will need to contact us to receive an RMA Number. RMA numbers will only be issued if you request to return the product within the 30 day return period. You will write this number on the box and also on a piece of...
What happens if my package is returned due to being undeliverable as addressed?
If a package is returned to us due to an undeliverable or an incomplete address, a refund will automatically be issued upon delivery back to our shipping facility. Once the refund has been submitted you will be notified by a Customer Service...
Am I responsible for shipping when I need to set up a warranty claim?
Contiguous United States: Within 60 days of original delivery, Glowshift has you covered for all shipping charges. A prepaid return label will be sent via email at the time the RMA is set up. Both the RMA and Prepaid label expire after 14 days....
ONE YEAR NON-TRANSFERABLE LIMITED WARRANTY AND DISCLAIMER
GlowShift Gauges, LLC ("GlowShift") warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that this Product will be free from defects in material or workmanship for a period of one (1) year from the...
Can I change, cancel, or correct my order after it's been placed?
If you wish to change or request an order cancellation during business hours, please call our Customer Support Team at 1.888.GS.GAUGE Ext. 2 to ensure prompt handling. If you need to change or request an order cancellation after hours, please...
What should I do if my order is missing items or I received the wrong items?
If you received the wrong merchandise, please contact us within 14 days of receiving your order and we will send you a return postage label. Once the merchandise is received back at our location, we will ship out the correct merchandise. All...
What is the policy for a package that is refused?
If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping. Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges)....
Do all orders over $50 qualify for Free Shipping?
Free standard shipping on orders over $50 is available only for shipments within the contiguous United States. Orders shipping to Alaska, Hawaii, or international destinations do not qualify and will incur applicable shipping charges. All available s
How do I know if my order is coming FedEx or USPS?
Any orders placed through GlowShift where Free or Standard $6.99 shipping is chosen, will be shipped either UPS or USPS. The shipping carrier is chosen at the discretion of GlowShift Gauges. If you would like a specific shipping service, rates are...
Will my order require a signature upon delivery?
Any orders placed through GlowShift with one of the following upgraded shipping methods, Next Day Air, 2nd Day Air, or Three Day Select with a value exceeding $100 must be shipped to the billing address and will require a Signature Confirmation...
Can I ship to an address that is different than my billing address?
Yes, you can ship to an address that is different from your billing address. However, there are specific guidelines to follow: For orders placed using PayPal or Affirm, you can ship to any address that is confirmed on the payment account,...