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Customer Service

Do you offer a catalog?

Yes we do! While all of our products are listed directly on our website, we also have catalogs available. By following the link below you can request a digital copy or a hard copy to be mailed to you. If you request a mailed copy, you can expect...

Do you ship internationally?

Yes we sure do. If you can not locate your country during check out, please e-mail [email protected] or use our Live Chat System for more details.

I accidentally ordered the wrong product, what should I do?

If you wish to change or request an order cancellation during business hours, please call our Customer Support Team at 1.888.GS.GAUGE Ext. 2 to ensure prompt handling. If you need to change or request an order cancellation after hours, please...

Does GlowShift offer sponsorships?

Thank you for your interest in a sponsorship with GlowShift Gauges!. What we're looking for with our partnerships are individuals who are actively creating content around their vehicles. Whether that's producing videos for their YouTube channel or...

Do you offer wholesale accounts?

GlowShift Gauges, LLC is always accepting qualified automotive retailers and distributors to join our Domestic and International reseller program. GlowShift Gauges is an innovative gauge company providing the highest quality gauges at affordable...

I've received my tracking information but when I try to track my order, no information is available. What is the problem?

Your tracking number will not return any information until the package has been processed at the local shipping center. Which usually takes between 12-24 hours. If your tracking number does not work during this time frame, please try again later.

What payment options can I use when checking out?

We accept Visa, MasterCard, American Express, and all other major credit cards. We also accept Apple Pay, Google Pay, PayPal and Affirm!

How much will shipping cost?

We ship for FREE if your order is over $50.00 and you are located in the contiguous United States. Orders under $50.00 ship for $6.99 in the contiguous United States. If you are located in Hawaii, Alaska, Puerto Rico or outside the contiguous...

Can I pick up my order from your location?

Yes! However, we have a few rules. You are able to pick up prepaid orders from our West Berlin location. We do not currently have a showroom, and our system is set up for Credit Card purchases only. Please give us a call to place your order with...

When will my order ship?

If you have placed your order by 3PM EST, your product will be packaged and shipped same day. If you have placed your order after 3PM EST, your product will be packaged and shipped the following business day. The length of time for delivery varies...

How long will it take my order to arrive?

All orders are shipped out the same day if placed by 3 PM EST. Our warehouse is located in South Jersey. Transit times for orders once they have shipped from our warehouse in New Jersey can vary depending on your location and the shipping method...

How can I apply a discount to my order?

Coupon codes can be entered in the Coupon area in your shopping cart. All coupon codes must be entered at the time of sale to receive discount. Codes provided after completion of the sale will not be honored.

Why did I have to pay customs and brokerage fees upon delivery?

Please note with International Delivery, there may be customs/borders fees upon delivery. Please do not confuse this with additional charges by GlowShift as it is charged by the carrier. GlowShift is not responsible for these charges and we do not...

Will I be charged Sales Tax on my order?

Well, that depends! If your order is shipping to an address in New Jersey or any other state which requires us to collect sales tax, local sales tax will be automatically calculated during check out. To obtain estimated sales tax, please use the...

What is the warranty policy on your products?

We offer a 1-Year Non-Transferable Warranty on all of our products which will cover any manufacturer defects. A copy of our warranty policy can be found here on our website https://www.glowshiftdirect.com/store-policies/

How long will it take to receive my refund?

Once your RMA has been received and checked in you will receive an email letting you know we will be issuing you a refund. Refunds are issued within 24 business hours. It can take up for 7 business days for the refund to reflect in your account...

How do I return my order and get a refund?

In order to return your order, you will need to contact us to receive an RMA Number. RMA numbers will only be issued if you request to return the product within the 30 day return period. You will write this number on the box and also on a piece of...

When will my order ship if I place it on a Friday?

Any orders placed before 3 pm EST on Friday will ship out the same day. Orders placed after 3 pm EST on Friday will ship out the following business day.

What customs fees will I be responsible for with UPS Standard Shipping?

International Customers International customers are responsible for any and all customs, brokerage, and import duty fees that are incurred with international orders. These fees are applied and determined by the shipping carrier based on the...

What is your shipping policy for International orders?

International customers are responsible for shipping charges as well as any and all customs, brokerage, and import duty fees that are incurred with international orders. These fees are applied and determined by the shipping carrier based on the...

What happens if my package is returned due to being undeliverable as addressed?

If a package is returned to us due to an undeliverable or an incomplete address, a refund will automatically be issued upon delivery back to our shipping facility. Once the refund has been submitted you will be notified by a Customer Service...

Am I responsible for shipping when I need to set up a warranty claim?

Contiguous United States: Within 60 days of original delivery, Glowshift has you covered for all shipping charges. A prepaid return label will be sent via email at the time the RMA is set up. Both the RMA and Prepaid label expire after 14 days....

How can I receive coupon codes?

Coupon codes can also be obtained by contacting any of our Customer Support Agents via Email, LiveChat, or telephone.

What if I place a duplicate order?

If you place a duplicate order, please contact us immediately to request a cancellation. We do our best to catch duplicates, so if we see two of the same order, we’ll be in touch right away. However, if we don’t receive a response by 2 pm we will...

What is the exchange policy?

30 Day No Hassle Returns & Exchanges Policy 100% Customer Satisfaction is our goal, and that’s why you’re covered with our Satisfaction Guarantee! If your purchase doesn’t meet your expectations, we will issue a refund or exchange within 30 days...

ONE YEAR NON-TRANSFERABLE LIMITED WARRANTY AND DISCLAIMER

GlowShift Gauges, LLC ("GlowShift") warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that this Product will be free from defects in material or workmanship for a period of one (1) year from the...

Can I make changes after I have placed my order?

If you wish to change or request an order cancellation during business hours, please call our Customer Support Team at 1.888.GS.GAUGE Ext. 2 to ensure prompt handling. If you need to change or request an order cancellation after hours, please...

How can I cancel my order?

If you wish to change or request an order cancellation during business hours, please call our Customer Support Team at 1.888.GS.GAUGE Ext. 2 to ensure prompt handling. If you need to change or request an order cancellation after hours, please...

What do I do if I receive the wrong product?

If you received the wrong merchandise, please contact us within 14 days of receiving your order and we will send you a return postage label. Once the merchandise is received back at our location, we will ship out the correct merchandise. All...

What if I refuse my delivery?

If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping. Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges)....

What is the return policy on your products?

30 Day No Hassle Returns & Exchanges Policy 100% Customer Satisfaction is our goal, and that’s why you’re covered with our Satisfaction Guarantee! If your purchase doesn’t meet your expectations, we will issue a refund or exchange within 30 days...

Do all orders over $50 qualify for Free Shipping?

Free shipping over $50 is only valid on orders shipping within the Contiguous United States. All other locations including Hawaii and Alaska are responsible for shipping charges. Shipping options are available during checkout.

How do I know if my order is coming UPS or USPS?

Any orders placed through GlowShift where Free or Standard $6.99 shipping is chosen, will be shipped either UPS or USPS. The shipping carrier is chosen at the discretion of GlowShift Gauges. If you would like a specific shipping service, rates are...

Will my order require a signature upon delivery?

Any orders placed through GlowShift with one of the following upgraded shipping methods, Next Day Air, 2nd Day Air, or Three Day Select with a value exceeding $100 must be shipped to the billing address and will require a Signature Confirmation...

Can I ship to an address that is different than my billing address?

Yes, you can ship to an address that is different from your billing address. However, there are specific guidelines to follow: For orders placed using PayPal or Affirm, you can ship to any address that is confirmed on the payment account,...

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